![]() ![]() Therefore please call us before returning any items. Items shipped directly from the manufacturer or a distributor may need to be returned directly to the manufacturer or distributor, and NOT to us. Note: Please call us toll free at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us for an RMA# BEFORE returning any items. ![]() Our distributors charge this fee, not us. Many items do not have a re-stocking fee. There is up to a 15% re-stocking fee for returned items - depending on the item. Here are the general guidelines for returning products:Īll items must be in their original, new, condition.ĬD's, VHS tapes, audio books, and DVD's must by unopened, unless they are defective. ![]() We cannot reimburse your shipping costs for any item that is returned at your discretion. We'll also refund the shipping cost if the return is a result of our error. If, for any reason, you are not satisfied with an item you ordered from us, you can return it for a full reimbursement - minus any re-stocking fees (see below), any time within 30 days of your receipt of an item. Your satisfaction is extremely important to us. ![]()
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